Package Terms & Conditions

Package: 7 Night Tenerife Holiday for £249 for four guests

Promotional Offer Conditions

Please note to take advantage of this promotional offer and the special rate you would need to meet the following terms and qualifying conditions.

Guests must be residents of one of the following - UK, France, Finland, Denmark, Norway or Sweden.

  • Aged between 30-70 years at the time of travel.
  • Married couples (if not married, living together for at least three years) holidaying together.
  • Minimum household income of £30,000 per annum.
  • Attendance of a no-obligation resort presentation during your stay is required to qualify for the special rate.
  • In full-time employment or retired with a private pension.

    Travel and Stay Details
  • Accommodation is for 7 nights in a one-bedroom apartment.
  • Arrival days are Tuesday & Friday
  • All bookings are subject to availability and may be limited during for Xmas/New Year period.
  • Check-in is from 17.00.
  • Check-out is until 10.00

  • This promotional offer is not available under the following conditions;
  • This promotional stay is not available for group bookings (two or more families).
  • Maximum of one voucher purchase per household allowed.
  • All accommodation must be taken within 24 months of application and subject to availability and resort promotion capacity.
  • All additional costs and expenses whilst at the resort are the responsibility of the recipient.
  • During your vacation both you and your partner will be obliged to attend a presentation at the agreed time and required duration however, you are under no obligation to buy or enter into any contract.
  • Please note if you decide to opt-out of attending the resort presentation, the resort reserves the right to charge the full resort rental tariff for your accommodation.
  • Flights must not be booked prior to provisional accommodation confirmation being issued in writing. We will not accept responsibility for the booking of flights prior to confirmation of accommodation if availability cannot be met.
  • Flight details must be advised within the requested period. Cost of flights, transportation, food and entertainment are the sole responsibility of the travellers unless otherwise stated.
  • Guests must check and comply with all health precautions, insurance, passport, visa and entry requirements for the country visiting and to bear all related costs.
  • All information given must be correct and remain unchanged by the time of arrival at the resort.
  • This offer is not transferable in whole or part.
  • We reserve the right to reject applications if considered that the applicants do not meet the required criteria.

Terms and Conditions

INTRODUCTION

  1.   This website is operated by EResortDeals.com Ltd  GMedia Pty Ltd. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean EResortDeals.com.
  2.   These terms and conditions apply to purchases you make with us (via the website and directly with advertisers).
  3.   EResortDeals.com advertise Vacation Deals for selected Resorts and while all care is taken to ensure accuracy of the advertisers we make no warranty as to the advertised product, service or offer other than as described by the advertiser. Please take care in reading their advertisements, descriptions and conditions before making a purchase.

(Electronic) Vacation/Resort Vouchers

  1.   EResortDeals.com issues an electronic vacation voucher (travel or holiday voucher) for each deal paid for as advertised on the site to the email address you provide.
  2.   The voucher entitles the holder, provided they meet the advertised terms, to a vacation at the promoted resort as advertised for a period as set out on the voucher.
  3.   The voucher is a deposit for the advertised stay and entitles the holder to accommodation as per the terms and conditions of the resort, and subject to availability when selecting dates.
  4.   The deposit is equivalent to a pre-payment for accommodation and subject to change and cancellation fees, and it is your responsibility to read those terms before purchasing.
  5.   Your voucher will be valid for the length of the redemption of travel period advertised and if not redeemed before or by that date, shall be considered cancelled.
  6.   However, vouchers may be extended or exchanged in some circumstances subject to our advertised terms and conditions
  7.   EResortDeals.com may also offer a credit equivalent in some cases, which can only be used at the site for part or full payment for other holidays and is not redeemable for cash.
  8.   EResortDeals.com reserve the right to waive fees.
  9.   Vouchers may be passed to other qualified guests by requesting and notifying EResortDeals.com customer service team of such an exchange through the member area.
  10.   You can manage your purchases and vouchers in your member area.
  11. You can create a free member area within the site without purchasing a holiday.

 

PAYMENT

  1.   Payments are handled by Stripe accepting most major credit cards. We do not handle or store your credit card details on our servers or with third parties.
  2.  Payments will be processed as EResortDeals.com Media Services and HOLIDAY BOOKING will display in your transaction list to enable easy identification of the charge.
  3.   EResortDeals.com handle some (part or pre) payments for advertisers and reserve the right to issue refunds or cancel booking payments as per terms and conditions stated here, or as required by law.
  4.   In some cases, further payment may be required by the resort (such as upgrades, fees, taxes, extensions, extra guests) in which case those payments are handled by the resort, and you will be subject to their payment terms and banking conditions separately to  EResortDeals.com, usually at the time of confirmed booking.
  5.   Charges are advertised in the currency nominated by the advertiser and may be subject to conversion to your local currency and therefore subject to plus or minus variations from the exact price advertised.
  6.   Your bank may choose to charge fees for transactions. EResortDeals.com include credit card and payment fees in the total price and do not charge additional fees.
  7.   Taxes are included where indicated in the total rate.

 

Cancellation, Credit and Refunds

  1.   Please select vacations carefully and read the terms and conditions of purchase. It is your responsibility to ensure you meet the terms and conditions of the advertised resort and for the promotion/vacation.
  2.  Ordinarily, we cannot refund a voucher because you change your mind, or have not met the terms stated during the purchase process unless required to do so by law.
  3.  A voucher is considered a prepayment and is subject to the usual accommodation cancellation fees of 100%.
  4.  Alternatively, in some circumstances and at our discretion:
    1. We may offer a credit for the same value to be used at the site for part or full payment of another stay;
    2. OR, We may choose to refund a portion of a purchase price;
    3. OR, We may choose to refund the entire amount.
    4. Where a refund is processed, an admin fee of £20/$25UD will be deducted from the gross amount paid to cover administration and bank fees involved with processing your transaction.

 

  1.   We will credit or refund customers where the advertiser is unable to confirm a stay after three (confirmed) genuine attempts to confirm a qualified booking with the advertiser’s resort via our system.
  2.   A credit will be issued in the form of a code equal to the amount paid to be used on the site as full or part payment for another stay. The credit has no redeemable cash value and can only be used at the purchase page of the EResortDeals.com website.
  3.   Once a booking is made with the property, your voucher is considered 'redeemed' and is generally non-refundable, except for circumstances outlined below, and/or at our discretion.

 

Our Vacation Satisfaction Guarantee

 

  • We will CREDIT you the amount you paid for your deposit (the amount paid to EResortDeals) towards another vacation if your vacation becomes unenjoyable due to events or circumstances outside of your control after your have redeemed, confirmed and stayed at the property.
  • The credit can only be used at the EResortDeals website and not with advertising properties directly. It cannot be exchanged for cash.
  • Note- For cancellation credits or refunds, see cancellation and changes fees below.
  1. We WILL credit you if- you had a significantly poor experience at the resort or hotel that was outside of your control, such as noise, unannounced building work, interruptions due to political or social unrest, strikes, unannounced shutdowns of all or part of the property, access issue, facility issues such as air conditioning breakdown, water supply, sewerage or extreme weather events such as hurricanes, tidal storms, snowstorms, heat waves or floods; or any other significant event outside of your control that hindered your fair enjoyment of your vacation.
  2. We CANNOT credit you for issues directly related to service provided at the property such as, but not exhaustively, problems with transport, service, reservations or staff, other guests, room type, bedding, decor, furniture, amenities, etc. These issues should be addressed to the property directly at the time of stay or as soon as possible so that they may be able to correct or compensate as required.
  3. We may make exceptions if it is shown that the property was completely negligent in their duty to provide reasonable service. In this case, please document any and all communications with the property regarding these issues, including emails, texts, conversations (and record names, staff numbers, times and dates) so it may be verified with the resort and subsequently determined by us if it reaches this threshold.
  4. We cannot credit you if these events are within the properties terms and conditions, as advertised.
  5. Similarly. we cannot credit you for experiences that may affect your vacation outside of our control, such as your "state-of-mind" being affected by third parties, such as family, relatives, other guests, people outside of the property, third-party tour operators and/or other parties not directly related to the service provided by EResortDeals or the property itself.
  6. We MAY credit you, however, if we deem the experience was sufficiently negative to have abrogated your vacation experiences, such as theft or crime perpetrated against you or verified members of your travel party.
  7. IN ORDER to claim credit please send any communication, statements or documentation you have had with the property or relevant parties (such as police, government departments, relevant organisations or third parties) in order to substantiate the claim. 
  8. Claims must be submitted within 30-days of the day you check out from the property, in writing via https://www.eresortdeals.com/about#contact_start, marked with your booking ID and the subject line "CREDIT REQUEST"
  9. EResortDeals cannot credit amounts paid directly to the property while staying or before you check-in. Credit can only be applied for the amount paid to EResortDeals directly by you.
  10. In the case where EResortDeals have collected additional fee's on behalf of the property (and that has been indicated in writing) the credit applied may be equal or less than the amount paid depending on disbursements already made.
  11. EResortDeals.com reserve the right to determine the merit of a credit request and the amount to be credited based on the information provided by yourself. The determination is final and cannot be appealed.
  12. The credit request must be provided by the primary guests listed on the booking and relevant payment. No communication with third parties is permitted due to security and privacy reasons.
  13. Credits applied to your account are valid for use for 12-months from the date of issue and you can be used in the form of a Code to apply to another vacation in part or whole.

 Reservation System

  1.   EResortDeals.com do not process the final confirmations of stays. All reservations are handled directly by the advertiser/resort. We provide a booking system as convenience between yourself and the advertiser.

 RESORT BOOKING CANCELLATION AND CHANGE FEES

  1.   Cancellation and change fees are likely to be incurred with the advertiser/resort on any confirmed reservations or bookings you have already made with the resort.
  2.   EResortDeals.com cannot determine those fees as the final confirmed booking relationship is between yourself and the advertiser.
  3.   These fees are determined by the advertiser and may be indicated in their conditions advertised or on their websites.
  4.   We provide customer service to assist with any disputes between yourself and the advertiser. You can contact customer service by lodging a ticket in your member area.
  5.   Cancellation of your reservation with the property does not automatically entitle you to a refund for the voucher or deposit amount paid to EResortDeals.com

 TRAVEL

  1.   You should never book or pay for a flight until you have a confirmation in writing that your stay is finalised from the advertiser (resort)
  2.   EResortDeals.com and the Advertiser accept no responsibility for costs of flights or subsequent losses where a flight is paid for prior to a confirmation being issued in writing to you.
  3.   Similarly, neither party accepts responsibility for costs of the cancellation of flights should a stay be cancelled by the resort due to other circumstances (such as a change in your qualifications or overbooking by the resort, or natural disaster)
  4.   Please ensure you have adequate travel insurance.
  5.   It is important that you check all of your documentation for your proposed travel to ensure it meets with your requirements and to ensure there have been no misunderstandings before you travel or make a booking with the resort.
  6.   Any additional payments such as inflight meals and excess baggage, taxes, transfers and so forth is solely the responsibility of you, the traveller.

 

TRAVEL INSURANCE

  1.   We recommend that you take out a travel insurance policy at the time you pay for your travel. You should ensure that such insurance will protect you (and your travel party) against booking cancellations, flight cancellations and changes and medical expenses arising from sickness or injury during your travel and protect you against loss or damage to your belongings.
  2.   Via Resort and the Advertiser accept no responsibility for costs and losses arising from the travel and use of these services.

  

LIMITATION OF LIABILITY

 

  1.   EResortDeals.com do not accept any liability, whether in contract, tort or otherwise, for any act or omission of those advertisers (resorts) including their failure to provide a service whether through their negligence or otherwise.
  2.   We do not make any representation about the standard of the services to be provided by third parties, and we accept no liability in that regard.
  3.   We do not accept any liability, whether in contract, tort or otherwise, for any injury, losses, expenses, delays or inconvenience suffered by you in connection with your booking or your travel services, caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part or unless our liability is prescribed by legislation which cannot be excluded.
  4.   Where our liability cannot be excluded, our liability is limited to the amount that you have paid for your services.

 

Modification of terms

  1.   We may modify our terms and conditions without notice at any time where such an amendment does not substantially affect your rights and obligations. If such changes of our terms and conditions substantially affect your rights and obligations we will notify you by email with these changes as they occur.
  2.   Please read the following terms and conditions carefully. You must not make a booking unless you understand and agree with the following terms and conditions of each offer which is located on the advertising page and in the checkout and purchasing process.

Governing law

  1. These terms will be governed by the laws of New South Wales, Australia and the parties irrevocably submit to the non-exclusive jurisdiction of the courts in that state.

 

By purchasing a product, service or voucher from EResortDeals.com you agree to the conditions of purchase and to our privacy policy and cookie policy as advertised on the links included herein.

 

(c) 2017-2020 –  EResortDeals.com / GMedia | 649 Mission Street, San Francisco, CA 94105, USA | Tower 1, 100 Barangaroo Avenue, Sydney NSW 2000